Licensed Texas Public Adjuster · Auto Claims Advocate
Built on Faith.  ·  Grounded in Documentation.  ·  Focused on Accurate Valuation.

Texas Total Loss &
Auto Insurance Claim Disputes

Not sure the insurance numbers are accurate? Send us your total loss valuation or repair estimate. We’ll review it free and explain what the available documentation supports.

Flat-Fee Pricing · Set Upfront. · Review is always free.
Insurance estimate, independent vehicle valuation report, and claim notes on a desk — Kingdom First Claims Advocates
$0
Upfront Cost
to You
TX
Personal Auto
Appraisal Rights
2026
Eligible Policies
Issued or Renewed
$0
Cost for Your
Initial Review
Why Review the Numbers

Start With the Numbers and Documentation.

Whether your vehicle was totaled, hail damaged, or hit in a collision, the insurer's first number is worth checking when it does not match the vehicle, the repair plan, or the local market. Valuation and estimating systems depend on the data entered, the comparables selected, and the adjustments applied.

Our review focuses on the details that can materially change a claim: vehicle configuration, comparable selection, mileage and condition adjustments, repair operations, documentation, and the terms of the policy.

A first offer can be accurate, or it can contain issues worth challenging. The point of a review is to find out which one you have before making a decision.

We represent the policyholder, but we do not predetermine the result. We verify the inputs, compare the available evidence, explain material differences, and tell you when the existing valuation or estimate appears reasonably supported.

Total Loss — ACV Review

We audit the valuation report for mismatched trim or equipment, questionable comparables, mileage or condition adjustments, and listings that may not reflect the relevant market.

Lender & Lienholder Disputes

After a total loss, your lienholder gets paid from the settlement before you do — and payoff figures, GAP timing, and diminished-value splits don't always add up. We verify the numbers before you sign anything.

GAP Insurance Shortfalls

GAP benefits depend on the contract, payoff, insurance settlement, exclusions, and supporting calculations. We review those figures and documents for consistency and identify material discrepancies when supported.

Diminished Value

A documented accident history can reduce a repaired vehicle's market value. In Texas, diminished-value recovery is most commonly pursued as a third-party liability claim; first-party availability depends on the coverage and policy language.
The Process

Four Steps to an Evidence-Based Resolution.

01
Free Review
Call, text, or submit online. We review your total loss offer, repair estimate, or collision claim at no charge and explain whether the documentation shows a meaningful dispute worth pursuing.
02
Independent Appraisal
We build the file around evidence: market data for total-loss disputes, line-item analysis for repair differences, and supporting documentation relevant to the vehicle and claim.
03
Use the Available Dispute Process
When appraisal applies to the policy and dispute, we can assist with a written appraisal demand and the appraisal process. Texas Insurance Code Chapter 1813 requires appraisal provisions in covered personal auto policies issued or renewed on or after January 1, 2026. Policy language and current law control the procedure.
04
Resolve the Amount in Dispute
Where appraisal applies, the process determines the disputed amount of loss under the policy. Our pricing is flat-fee and agreed upfront based on claim type, not a percentage of recovery.
What We Handle

Focused Review of Auto Claim Amounts.

When an auto claim amount does not appear to match the vehicle, repair documentation, market evidence, or applicable policy terms, we can review the file and identify whether a material difference is supported. Kingdom First serves vehicle owners across Texas.

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Lender & Lienholder Disputes

Financed vehicle, total loss claim — the lienholder gets paid first, and payoff figures don't always match what's actually owed. We check the math before the settlement is finalized.
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Total Loss Disputes

Insurer declares your vehicle a total loss but the offer appears below market. We audit the valuation report, verify the vehicle details and comparables, and document any material differences we find.
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GAP Insurance Shortfalls

GAP benefits depend on the contract, payoff, insurance settlement, exclusions, and supporting calculations. We review the numbers and documents to identify any material discrepancy and explain available next steps.
Learn More →
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Diminished Value

A repaired vehicle may lose market value because of its accident history. Texas diminished-value claims are most commonly pursued against the at-fault party's insurer, supported by documented market evidence.
Learn More →
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Appraisal Clause Demands

When the policy and applicable law provide for appraisal, either party may be able to demand an out-of-court process to determine a disputed amount of loss. We review applicability before recommending or assisting with appraisal.
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Repair Estimate Shortfalls

When the insurer and repair facility estimates differ, we compare them line by line, review supporting repair documentation, and identify which differences are material and supportable.
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Texas Law

Senate Bill 458 — Texas Appraisal Framework.

Senate Bill 458 added Texas Insurance Code Chapter 1813. It requires covered personal auto and residential property policies issued or renewed on or after January 1, 2026 to include an appraisal provision for disputes about the amount of loss. As of October 1, 2026, TDI lists implementing rules 28 TAC §§5.9800–5.9806 as proposed, not adopted. We review the actual policy and current law before giving a client a deadline or procedure.

What SB 458 Means for You

Appraisal is an out-of-court process for disputes about the amount of a covered loss. Chapter 1813 requires an appraisal provision in covered personal auto policies issued or renewed on or after January 1, 2026; it does not turn coverage or liability disputes into appraisal issues.

For an eligible first-party personal auto policy, either party may demand appraisal for a dispute about the amount of loss, subject to the policy and Chapter 1813. Appraisal does not decide fault or whether a loss is covered, and it is not a process for a claim solely against another driver's insurer.

Because policy effective dates and appraisal language matter, we verify the policy before recommending appraisal or quoting a deadline.

⚖ Texas Auto Appraisal · Amount-of-Loss Review
Learn How the Appraisal Clause Works →
▸Covered personal auto policies issued or renewed on or after January 1, 2026 must include an appraisal provision that complies with Texas Insurance Code Chapter 1813
▸TDI has proposed implementing rules (28 TAC §§5.9800–5.9806); as of October 1, 2026, TDI does not list them as adopted
▸Either party — insured or insurer — may invoke the appraisal process
▸Specific appraisal deadlines depend on the governing policy and any rules in effect; proposed TDI rules include a 20-day appraiser-selection deadline
▸An appraisal award determines the amount of loss as provided by the policy and applicable law
▸Appraisal is designed to resolve amount-of-loss disputes outside litigation; coverage and liability issues are separate
▸Potential applicability depends on whether the dispute is first-party, covered by the policy, and concerns the amount of loss
▸Deadlines can matter; review the policy and current law before relying on a specific demand window
How We Review a File

What We Actually Check

Total Loss Valuation

We verify VIN/trim, factory equipment, mileage, condition adjustments, comparable vehicles, listing status, distance, and whether the report accurately reflects the relevant market.

Repair Dispute

We compare the insurer and shop estimates line by line, identify scope differences, and organize the supporting repair documentation before recommending appraisal or another next step.

Diminished Value

We review repair severity, vehicle history, pre-loss value, mileage, market evidence, and the type of claim before developing a documented diminished-value opinion.

Every claim is different. We do not publish invented testimonials or promise a recovery amount before reviewing the file.

"But let justice roll down like waters,
and righteousness like an ever-flowing stream."
Amos 5:24
And we seek first the Kingdom — Matthew 6:33

We built this business to give Texas vehicle owners a documented second look when a valuation or repair amount does not make sense. Integrity-driven means checking the evidence, explaining the options clearly, and being willing to say when a claim does not justify a dispute.

Our job is to document the amount of loss accurately and advocate within the policy and the law. And it means we give back.

10%
of business proceeds given back
to North and East Texas churches & ministries
Existing Clients & Shop Partners

Already Working With Us? Submit Your Documents Here.

Upload photos, estimates, and claim documents along with your message below. Files go straight to your adjuster and you'll hear from us within one business day.

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Get Your Free Review

Review the Numbers Before You Decide.

Deadlines and settlement documents can affect your options. Before relying on a specific deadline or signing a release, review the policy and claim documents. Call, text, or use the form for a free initial review.

Dustin Miller
Licensed Texas Public Adjuster · TDI License #3507522
Independent Auto Appraiser & Umpire · Texas Auto Appraisal
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Call or Text
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Service Area
Dallas–Fort Worth & Statewide Texas
Based in the DFW Metroplex, representing vehicle owners across Texas — including Houston, Austin, San Antonio, and North/East Texas communities like Sherman, Tyler, and Waco.
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Response Time
Within 1 business day
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Send the basics now. We can collect the rest after we speak.
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Claim Review Submitted
We received your information and will be in touch within one business day. If your situation is urgent, call or text us directly at (469) 817-9118.
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By submitting you authorize Kingdom First Claims Advocates to contact you regarding your claim. This does not create a PA engagement — a signed engagement agreement and TDI Form FIN535 are required before representation begins. Flat-fee pricing applies based on claim type, agreed upfront.
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